Return and refund policy

Changing your mind

You have 14 days to change your mind about a garment, counted from the day it arrives. You don't need a reason and you don't need our permission. Tell us within those 14 days and the purchase is cancelled.

If your order arrives in more than one parcel, the 14 days start on the day the last one reaches you.

How to tell us

Email support@worldoftwelve.nl with your order number. You'll get a reply within one working day.

Any clear statement works. You can use the form at the bottom of this page, but you don't have to. Telling us in your own words is enough.

We'd rather you tell us before sending anything back, because it lets us match your parcel to your order. That's a request, not a condition.

Condition

Try the garment on, the way you would in a shop. That's what the 14 days are for.

What we ask: keep the tags on, keep the original packaging, and don't wash it. If a garment comes back worn beyond a fitting, we may reduce the refund by the value it has lost.

Sending it back

You have 14 days from telling us to get the garment back to us.

Return address: Tweede Willemstraat 18, 9725 JJ Groningen, the Netherlands.

The cost of return shipping is yours. Keep your proof of postage until the refund lands.

If the garment is faulty, damaged, or not what you ordered, we pay. In that case we send you a label.

Refunds

You get your money back within 14 days of telling us you've changed your mind. We may wait until the garment reaches us, or until you show us proof you've sent it, whichever comes first.

We refund to the account you paid with, including the standard shipping you paid on the way out. If you chose a faster or more expensive delivery, we refund the standard rate.

If something is wrong with a garment

Separate from the 14 days above, you have a statutory right to a garment that does what it should. If a seam gives out, a print lifts, or something arrives damaged, you're covered by Dutch consumer law and that right lasts well beyond two weeks.

Email us with a photo. We repair, replace or refund, and we don't argue about it.

Exchanges

Need a different size? Send the garment back and place a new order.

That's faster than an exchange. We make our garments in small batches, so we can't hold your size while a return is in transit.

Model withdrawal form

You're not required to use this. It's here because we're required to offer it.

To: World of Twelve, Tweede Willemstraat 18, 9725 JJ Groningen, the Netherlands, support@worldoftwelve.nl

I hereby give notice that I withdraw from my contract of sale for the following goods:

Ordered on / received on:

Order number:

Name:

Address:

Signature (only if this form is sent on paper):

Date:

Questions? support@worldoftwelve.nl. We answer directly.